We care about your privacy. We’re careful with your data, how we process it and who we share it with. This document explains what happens to your data when you interact with us and this site, and your data rights pertaining to any data we collect.

London Plumbing Pros Ltd (“us”, “we”, or “our”) operates (the “Site”). This page informs you of our policies regarding the collection, use and disclosure of Personal Information we receive from users of the Site. We use your Personal Information only for providing and improving the Site. By using the Site, you agree to the collection and use of information in accordance with this policy.


As part of your shopping journey with us, we will collect certain personal data from your during the checkout process. We are committed to your privacy and certainly not in the business of sharing/selling/abusing your data. We’ll only collect the data we need to be able to efficiently process your purchase, which may include:

  • Your name(s)
  • Your contact information, e.g., email address and/or phone number
  • Your address for billing
  • Your address for shipping of your order
  • Payment information, including but not limited to credit/debit card details or Paypal account email addresses


Unless you specifically authorise us to do so, we will NOT use any of your data for marketing purposes – it will only be used in the course of processing your order with us, e.g., to send your order confirmation emails, to contact you by phone with any queries regarding your order, and to be able to delivery your order to your chosen location.


As part of the order fulfilment process, we may share your details with one or more of the following companies, our logistics and software providers:


Data will normally be stored on systems indefinitely. You always have the right to either (a) request to see any data we hold about you, or (b) request to have any data we hold about removed permanently. In either case, please send an email to our customer service department and we will deal immediately with your request.


Cookies are files with a small amount of data that are commonly used as anonymous unique identifiers. These are sent to your browser from the websites that you visit and are stored on your device’s internal memory. This Service does not use these “cookies” explicitly. However, the app may use third party code and libraries that use “cookies” to collect information and improve their services. You have the option to either accept or refuse these cookies and know when a cookie is being sent to your device. If you choose to refuse our cookies, you may not be able to use some portions of this Service.

This site uses ‘essential’ cookies to power the cart, favourites list and checkout. These cannot be disabled as the site would not work without them. By using our site, you acknowledge your acceptance of these cookies. For a more detailed breakdown of cookies in use on this site, and to edit your cookie preferences, click here to visit the ‘Cookie’ page